That's Nice

I sent a DVD to Netflix this weekend and the next shipment was delayed by Monday’s much-publicized outage. Today, I got an e-mail apologizing and offering a 5% rebate on my monthly fee (i.e., for the day that they were down). It’s like a buck, but it placates me.

It’s amazing how much customer goodwill can be generated with such a little bit of effort. I will never understand companies that think infuriating the customer is good business.

2 thoughts on “That's Nice”

  1. hey Mike, you should view the source code for this article – you’ve been hacked mate. There is a ton of hidden text in your article.

  2. That’s weird. This is the only post with the sort of crap. Since it’s not visible and not appearing anywhere else, I’m inclined not to worry. I stripped them out of the post. I wonder if it’s more from a trackback, as that post had a trackback from a spam site.

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