{"id":772,"date":"2008-03-26T09:32:38","date_gmt":"2008-03-26T15:32:38","guid":{"rendered":"http:\/\/michaelsiegel.net\/?p=772"},"modified":"2008-03-31T11:29:23","modified_gmt":"2008-03-31T17:29:23","slug":"thats-nice","status":"publish","type":"post","link":"https:\/\/michaelsiegel.net\/?p=772","title":{"rendered":"That's Nice"},"content":{"rendered":"

I sent a DVD to Netflix this weekend and the next shipment was delayed by Monday’s much-publicized outage. Today, I got an e-mail apologizing and offering a 5% rebate on my monthly fee (i.e., for the day that they were down). It’s like a buck, but it placates me.<\/p>\n

It’s amazing how much customer goodwill can be generated with such a little bit of effort. I will never understand companies that think infuriating the customer is good business.<\/p>\n","protected":false},"excerpt":{"rendered":"

I sent a DVD to Netflix this weekend and the next shipment was delayed by Monday’s much-publicized outage. Today, I got an e-mail apologizing and offering a 5% rebate on my monthly fee (i.e., for the day that they were down). It’s like a buck, but it placates me. It’s amazing how much customer goodwill … Continue reading That's Nice<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-772","post","type-post","status-publish","format-standard","hentry","category-movies"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2BzKF-cs","_links":{"self":[{"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=\/wp\/v2\/posts\/772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=772"}],"version-history":[{"count":0,"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=\/wp\/v2\/posts\/772\/revisions"}],"wp:attachment":[{"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=772"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=772"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michaelsiegel.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}